How to Change Default Address in OWA?

Written By Deepmala
Chirag Arora
Approved By Chirag Arora  
Published On October 5th, 2023
Reading Time 4 Minutes Reading

OWA or Outlook Web Access originally termed as Exchange Web Connect is a web based email service which is a part of Exchange Server that allows the users to access Outlook mailboxes through a web browser regardless the fact whether MS Outlook is installed or not. It gives users the similar experience as working with Outlook.

OWA provides the same functions that are found in Outlook like easy user interface and essential tools which are required to construct a professional email. In addition to emailing the users also have access to contacts, calendars, tasks, and folders through a secured connection. Also, If you are looking for a solution to change default address in OWA, Read this complete blog.

OWA has 2 Interfaces Available:

  • Premium version with complete feature set
  • Light version with some reduced functionality

What are Default Addresses in OWA?

When you are working with MS Outlook, your account is restricted to that particular machine on which your Outlook account is configured. But what if you require to do some work on your Outlook account and you don’t have access to that very particular machine? In such cases you can rely on OWA. After you configure your account with Exchange Server settings you can easily access your account with the help of OWA. When you need to access your mails, journals or other features you can connect to OWA. It will ask you for your Exchange Server credentials and then you will have the accessibility to your account. The contacts that are present in your Outlook account are present in the Default Address List of OWA.

Process to Change Default Address Book in OWA

The procedure to change the default address depends on the type of version of Exchange to which the user is connecting. You can change the default address in OWA 2003 by bringing up the address book but the same cannot be applied to the other versions- OWA 2007, OWA 2010, and OWA 2013. You can only change the default address when OWA 2007 or 2010 are resolving names.

For OWA On Exchange Server 2003

  • STEP 1: Open the Address Book.
  • STEP 2: Select your contacts folder.
  • STEP 3: In the bottom left corner select Options.
  • STEP 4: Scroll to the bottom of the screen.
  • STEP 5: Click Contacts.
  • STEP 6: Set the Check names first in option.

For OWA On Exchange Server 2007

In this try to resolve names with the help of your Contacts folder before trying the GAL (Global Access List)

  • STEP 1: Select Option present in the right top corner.
  • STEP 2: In the left pane select General Settings.
  • STEP 3: click on contacts.
  • STEP 4: Select when resolving names, check first in option.

For OWA On Exchange Server 2010

When you will open the Address Book in OWA 2010 you will see the Global Address List first. Since you can’t change this you can change the name resolution order which is set to your contacts folder by default.

  • STEP 1: Select Options in the right top corner.
  • STEP 2: Click on See all options.
  • STEP 3: On the left click on Settings.
  • STEP 4: Select General from the icons at the top.
  • STEP 5: Click on contacts.
  • STEP 6: Select option When resolving names, check first in.

For OWA On Exchange Server 2013

Unlike the previous versions of OWA, 2013 does not give you the option of setting a default address. Therefore you can’t change default address book in OWA. When you use OWA 2013, My contacts will be shown when you will open the address book. Also, it is not possible to set resolution preference with OWA 2013. The name resolution preference will always resolve your Contacts folder and then will try to resolve the name in the Global Address List. Also If you want to fix Outlook error 0x800ccc13 in windows 10 without data loss.


The steps mentioned in the above procedure have been tried and tested by experts. The user should implement each and every step with great care. Also the Exchange Server version you are connecting to should be kept in mind. Carefully implement only those steps which are mentioned the Exchange version you are using.

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